RETURNS AND REFUNDS
The Leaning Tree Organics wants all our customers to be happy with the purchase and level of service received from us but we do understand that sometimes customers may need to return an item to us which is why we offer a 3 day cancellation period on all products.
You may return the unopened goods to us within 14 days of receipt and we will issue an immediate refund.
Unfortunately, we won’t issue refunds on any products that are opened.
who pays for shipping costs?
The customer is legible to pay for any shipping costs occurred on returns.
What is the next step to initiate refund?
Please contact our customer services team via email on contact@theleaningtreeorganics.com within 48 hours of receiving unopened goods.
DAMAGED ITEMS RETURNS
What is the policy for Damaged products.
Any damage to items within your order must be reported in writing to our Customer Services team by emailing contact@theleaningtreeorganics.com within 48 hours of when you received the ordered products. We will ask you to return the items for which we will refund the postal charges.
The leaning Tree Organics, request photographic evidence of any damaged goods in respect of your claim. Authorisation must then be given by us to return the damaged goods before we can release any refund or arrange any product(s) reshipments.
WORLD WIDE
PRIVACY AND POLICY
CONTACT & COMMUNICATION
Unfortunately, we are unable to offer a refund/exchange/credit for any opened products.
This is effective to all countries , worldwide.
The Use of Cookies
theleaningtreeorganics.com uses cookies to improve the experience of our users. The use of cookies will be offered to users upon their first visit to the site.
Essentially, cookies are small files stored in visitor’s browsers that track, save and store information about behaviour on the website. This allows theleaningtreeorganics.com to provide users with a more tailored experience on future visits.
This website uses software to monitor its visitors and better understand user behaviour. We will not store, save or collect any personal information without your express permission.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.